/* Estilos generales */
body {
    font-family: Arial, sans-serif;
    background-color: #f4f7f9;
    color: #333;
    margin: 0;
    padding: 20px;
    display: flex;
    justify-content: center;
    align-items: flex-start;
    min-height: 100vh;
}

.container {
    background-color: #ffffff;
    padding: 30px;
    border-radius: 8px;
    box-shadow: 0 4px 10px rgba(0, 0, 0, 0.1);
    width: 100%;
    max-width: 600px;
}

header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 20px;
    border-bottom: 1px solid #e0e0e0;
    padding-bottom: 15px;
}

header h1 {
    color: #2c3e50;
    margin: 0;
    font-size: 24px;
}

.admin-link {
    font-size: 14px;
    color: #3498db;
    text-decoration: none;
    transition: color 0.3s;
    margin-left: 15px;
}

.admin-link:hover {
    color: #2980b9;
}

/* Estilos del formulario */
#ticket-form, #search-form {
    display: flex;
    flex-direction: column;
    gap: 15px;
}

label {
    font-weight: bold;
    margin-bottom: -5px;
}

input[type="text"],
input[type="number"],
select,
textarea {
    width: 100%;
    padding: 12px;
    border: 1px solid #ccc;
    border-radius: 4px;
    box-sizing: border-box; /* Asegura que el padding no afecte el ancho total */
    font-size: 16px;
    transition: border-color 0.3s;
}

input[type="text"]:focus,
input[type="number"]:focus,
select:focus,
textarea:focus {
    border-color: #3498db;
    outline: none;
}

textarea {
    resize: vertical;
}

button[type="submit"] {
    background-color: #3498db;
    color: white;
    padding: 15px 20px;
    border: none;
    border-radius: 4px;
    cursor: pointer;
    font-size: 16px;
    font-weight: bold;
    transition: background-color 0.3s;
}

button[type="submit"]:hover {
    background-color: #2980b9;
}

/* Mensajes */
.success-message {
    margin-top: 20px;
    color: #27ae60;
    font-weight: bold;
    text-align: center;
}

.error-message {
    margin-top: 20px;
    color: #c0392b;
    font-weight: bold;
    text-align: center;
}

/* Estilos para la lista de tickets del usuario */
#ticket-results {
    margin-top: 30px;
}

.user-ticket {
    background-color: #f9f9f9;
    border: 1px solid #ddd;
    border-left: 5px solid #3498db; /* Color de borde para tickets abiertos/en proceso */
    border-radius: 5px;
    padding: 15px;
    margin-bottom: 15px;
}

.user-ticket.resuelto {
    border-left-color: #27ae60; /* Color de borde para tickets resueltos */
}

.user-ticket h3 {
    margin-top: 0;
    color: #2c3e50;
}

.user-ticket p {
    margin: 5px 0;
}

.user-ticket .ticket-comments ul {
    list-style-type: none;
    padding-left: 20px;
    border-left: 2px solid #eee;
    margin-top: 10px;
}

.user-ticket .ticket-comments li {
    padding: 5px 0;
    font-size: 14px;
}

/* --- ESTILOS PARA LOS RESULTADOS DE BÚSQUEDA DE TICKETS --- */

#user-ticket-list {
    margin-top: 2rem;
    border-top: 1px solid #eee;
    padding-top: 1rem;
}

.user-ticket {
    border-left: 5px solid #ccc;
    background-color: #f9f9f9;
    padding: 1rem 1.25rem;
    margin-top: 1.5rem;
    border-radius: 8px;
    box-shadow: 0 2px 5px rgba(0,0,0,0.05);
}

.user-ticket .ticket-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 0.75rem;
}

.user-ticket h3 {
    margin: 0;
    font-size: 1.15rem;
    color: #333;
}

.user-ticket .ticket-status {
    font-weight: 600;
    padding: 5px 12px;
    border-radius: 15px;
    font-size: 0.85rem;
    color: #fff;
    text-transform: capitalize;
}

.user-ticket .ticket-body,
.user-ticket .ticket-comments {
    margin-top: 0.75rem;
    font-size: 0.95rem;
    color: #444;
}

.user-ticket .ticket-body p,
.user-ticket .ticket-comments h4 {
    margin: 0.5rem 0;
}

.user-ticket .ticket-comments h4 {
    font-weight: 600;
    color: #222;
}

.user-ticket .ticket-comments ul {
    padding-left: 20px;
    margin: 0.5rem 0 0 0;
    color: #555;
    list-style-type: disc;
}

.user-ticket .ticket-comments li {
    padding-bottom: 5px;
    line-height: 1.5;
}

/* Colores de estado para los tickets */
.user-ticket[data-estado="abierto"] {
    border-left-color: #0d6efd; /* Azul */
    background-color: #f0f6ff;
}
.user-ticket[data-estado="abierto"] .ticket-status {
    background-color: #0d6efd;
}

.user-ticket[data-estado="en proceso"] {
    border-left-color: #fd7e14; /* Naranja */
    background-color: #fff8f0;
}
.user-ticket[data-estado="en proceso"] .ticket-status {
    background-color: #fd7e14;
}

.user-ticket[data-estado="resuelto"] {
    border-left-color: #198754; /* Verde */
    background-color: #f1f9f4;
}
.user-ticket[data-estado="resuelto"] .ticket-status {
    background-color: #198754;
}

input[type="email"],
select,
textarea {
    width: 100%;
    padding: 12px;
    border: 1px solid #ccc;
    border-radius: 4px;
    box-sizing: border-box; /* Asegura que el padding no afecte el ancho total */
    font-size: 16px;
    transition: border-color 0.3s;
}